Yes. The template below only promises what Branvas actually delivers, so your customers never read a commitment you cannot keep. Replace every [BRACKETED] field, pick one option wherever the template offers a choice, delete the grey merchant notes, and publish under your own brand.
Key rules baked into it: delivery windows that match ours with room for your own fulfillment lag; no claim that orders ship from your country; duties and customs already paid (DDP), which is a selling point worth stating; a phone number required at checkout for destinations outside the U.S. and U.K.; address changes and cancellations that stop when we start processing; a lost-package process that waits for the carrier before promising anything; and no mention of Branvas anywhere in the policy.
Where to publish it in Shopify: Settings → Policies → Shipping policy. Shopify links the policy in your checkout and footer automatically. Pair it with the return policy template.
Shipping policy template
Shipping Policy Template (delete before publishing)
How to use this template: replace every [BRACKETED] field with your store's details and delete every grey block like this one. Where you see OPTION A / B / C, keep one and delete the others. The policy is written to match what Branvas, your fulfillment partner, actually does, so read the merchant notes at the bottom before publishing.
Shipping Policy
Thank you for shopping at [STORE NAME]. Every piece is packed to order in our branded packaging and shipped directly to you. Below is everything you need to know about how and when your order arrives.
Where we ship
We ship to [COUNTRY / "the United States" / "the countries listed at checkout"]. If your country does not appear as an option at checkout, we are not able to deliver there yet.
Merchant note (delete before publishing)
Do not paste a country list into your policy. The list of supported destinations changes, and a stale list in your policy means orders you cannot fulfill. Say "the countries available at checkout" and control the actual list in Shopify under Settings → Markets. If you add a market and shipping rates do not appear for it, ask us to confirm coverage before you take orders there.
Processing time
Orders are processed within [1-3] business days of payment. Processing includes a quality inspection and packing in our branded packaging. Business days are Monday through Friday, excluding public holidays. During peak periods such as the holiday season, processing may take an extra [1-2] business days.
Merchant note (delete before publishing)
Branvas fulfills most orders within 1 to 2 business days after you pay for them in Branvas. The clock starts when you pay, not when your customer orders. If Auto-Fulfill is on, that is almost immediate; if you review orders manually, add your own lag. 1 to 3 business days is safe for most stores. Bulk orders can take longer.
Delivery times
Below is the 90th-percentile delivery time for each destination, meaning 9 out of 10 orders arrive within it.
United States: 3-8 business days
Canada: 4-8 business days
United Kingdom: 3-7 business days
Australia: 3-8 business days
Netherlands: 4-6 business days
Spain: 4-9 business days
Germany: 4-9 business days
France: 4-9 business days
Italy: 3-10 business days
Ireland: 5-11 business days
Rest of world: 4-12 business days
These are estimates, not guarantees. Carrier delays, customs processing, weather, and peak-season volume can extend delivery. We are not able to offer expedited or express shipping at this time.
Merchant note (delete before publishing)
The bracketed figures are Branvas's published totals, counted from the moment you pay for the order in Branvas and covering branding, packaging, and transit. If you do not use Auto-Fulfill, add your own delay to the top of each range (for example, U.S. 6 to 10 instead of 5 to 8). Never quote a shorter range than Branvas publishes. Delete rows for regions you do not sell to. Branvas offers a single shipping service; do not offer expedited shipping in your store.
Shipping costs
Pick ONE option and delete the other two (delete this note too)
Branvas charges you a flat $8.99 per order to every destination. How you pass that on is your choice, set in Branvas under Connect Store → Change (next to the shipping rate) → Save and publish to store. The wording below must match the option you actually configured.
OPTION A: Free shipping
Shipping is free on every order, to every destination we serve. There are no hidden fees at checkout or on delivery.
OPTION B: Flat rate
We charge a flat shipping fee of [$X.XX / your currency] per order, regardless of how many items you buy or where you are located. The fee is shown at checkout before you pay.
OPTION C: Free shipping over a threshold
Shipping is free on orders of [$XX] or more. Orders below that amount ship for a flat [$X.XX]. The fee, if any, is shown at checkout before you pay.
Duties, taxes, and customs
International orders are shipped Delivered Duty Paid. Import duties and customs clearance are covered, so you will not be asked to pay anything extra when your package arrives. If a carrier or customs office ever asks you for a payment on delivery, please contact us before paying so we can resolve it.
Merchant note (delete before publishing)
Branvas's flat rate covers customs clearance and import duties for every destination it ships to. This is a real advantage over most dropshipped jewelry; state it plainly. It does not cover your own obligations to collect sales tax or VAT as a seller; that is a separate matter for your Shopify tax settings. If a customer is charged duties on a DDP order, contact Branvas support with proof of payment so it can be credited back to you.
Phone number required for international orders
For deliveries outside the United States and United Kingdom, carriers and customs authorities require a valid phone number. Please enter one at checkout. Orders without a reachable phone number may be held, delayed, or returned, and we cannot be responsible for delays caused by a missing or incorrect number.
Merchant note (delete before publishing)
Make this field mandatory rather than relying on the policy text: Shopify → Settings → Checkout → Shipping address phone number → Required → Save. Then place a test order to confirm.
Order tracking
You will receive a tracking number by email as soon as your order ships. Tracking can take 24 to 48 hours to show movement after you receive it, because carriers only update once the package is scanned into their network. If your tracking has not updated after [3] business days, contact us at [SUPPORT EMAIL] with your order number and we will look into it.
Merchant note (delete before publishing)
Set up Shopify's shipping confirmation email so tracking reaches your customer under your brand. Branvas's guidance to you is to ask after 48 hours; giving your customer a slightly longer window (3 business days) means you will already have an answer when they ask.
Carriers and how packages are delivered
We use trusted national and international carriers selected for your destination. Depending on the carrier and your location, your package may be delivered to your mailbox, left in a safe place, handed to a neighbor, or held at a local post office or parcel locker for collection. Please check these locations before reporting a package as missing.
Merchant note (delete before publishing)
Do not name carriers or claim a specific one. Branvas selects the carrier per destination (typically USPS in the U.S., DHL in most of the EU) and can change it. Do not say the order ships from your country or from a specific warehouse; orders route through international fulfillment centers based on the customer's location. Saying "ships from the U.S." when it does not is a misrepresentation you would own, and it invites customers to expect two-day delivery.
Changing your shipping address
If you entered the wrong address, contact us at [SUPPORT EMAIL] [immediately / within X hours of placing your order] with your order number and the full corrected address. We will do our best to update it, but once your order has entered processing we can no longer make changes. We are not able to redirect a package after it has shipped. See "Undeliverable and returned packages" below for what happens if a package cannot be delivered.
Merchant note (delete before publishing)
The cutoff on the Branvas side is the start of production or packing, not "shipped vs not shipped". While an order sits in Needs payment you can edit the address yourself; after you pay, changes go through Branvas support and are not guaranteed. If Auto-Fulfill is on, the realistic window is close to zero, so promise "immediately" and nothing more generous. If you review orders manually before fulfilling, you can offer a short window (for example 12 hours) that matches your own review cadence.
Undeliverable and returned packages
We are not responsible for orders that cannot be delivered because of the address or delivery conditions you provide. This includes:
An incorrect, incomplete, or outdated shipping address entered at checkout
A missing or unreachable phone number where one is required (see above)
An address the carrier cannot access, such as a gated community, secure building, or business that is closed at delivery time, where no alternative delivery instruction was given
Delivery refused by the recipient, or a package left unclaimed at a post office, parcel locker, or pickup point until the carrier's holding period expires
A location the carrier does not serve, or where a customs or import restriction prevents delivery
In these cases the package may be returned to the sender or disposed of by the carrier, and we are unable to offer a replacement, refund, or re-shipment. Please double-check your address and phone number before completing checkout, and watch your tracking so you can collect a package that is being held for you.
Merchant note (delete before publishing)
Branvas does not reimburse orders that fail because of the recipient details or delivery conditions your customer provided, and a package returned to the fulfillment center is not re-shipped or credited. Everything in this section is therefore your cost if you choose to be generous. If you want to offer a paid re-ship, your customer places a new order. Reduce the failure rate at the source: make the phone number field required in Shopify checkout and enable address validation at checkout.
Cancellations
Orders can be cancelled only before they enter processing. To request a cancellation, contact [SUPPORT EMAIL] [immediately / within X hours of placing your order] with your order number. Once processing has begun, the order cannot be cancelled. If you no longer want the item, please refer to our [Return Policy].
Merchant note (delete before publishing)
Once you pay for a customer order in Branvas it cannot be cancelled and you will be charged for it. Any cancellation you accept from a customer must happen before you fulfill in Branvas. Use the same window here as in the address-change section, and keep Auto-Fulfill off if you want any window at all.
Multiple items and split shipments
Orders with several items usually ship together in one package. Occasionally an order may ship in more than one package; if so, you will receive tracking for each and there is no additional charge.
Lost, delayed, or missing packages
If tracking shows no movement: packages sometimes pause in transit for a few days, especially during customs clearance. If your tracking has not updated for 7 days past the estimated delivery window, contact us at [SUPPORT EMAIL] with your order number no later than 30 days after the estimated delivery date. We will open an investigation with the carrier. If the carrier confirms the package is lost, we will send a replacement or issue a refund.
If tracking shows "Delivered" but you have not received the package: please check your mailbox, porch, any safe-drop location, with neighbors and household members, and with your local post office or parcel locker, as carriers frequently mark packages delivered shortly before they arrive. If it has not turned up after [2] business days, contact the carrier with your tracking number and let us know so we can assist with the carrier investigation. Please note that we are not able to replace or refund packages that the carrier confirms as delivered to the address provided at checkout, or that were returned because the address was incorrect or inaccessible.
Merchant note (delete before publishing)
The windows here (7 days past estimated delivery, contact within 30 days) come from the Branvas Terms of Service. Branvas investigates with the carrier and may replace or credit a package that cannot be located, but it is not obliged to replace a package that tracking shows as delivered, and it does not cover packages lost because of a wrong address. Anything more generous you promise here (for example, a no-questions replacement for "delivered but not received") comes out of your own margin. Use Shopify's shipping protection or a third-party app if you want to offer that.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, please see our [Return Policy] and contact us within [10 days] of delivery with photos. We will arrange a free replacement or a refund.
Merchant note (delete before publishing)
Keep this section short and link to your return policy so there is a single source of truth. The 10-day claim window is Branvas's; do not extend it. Use the return policy template if you have not published one yet.
Questions?
Email [SUPPORT EMAIL] with your order number and we will be glad to help. We typically respond within [YOUR RESPONSE TIME, e.g. 1-2 business days].
Merchant notes (delete before publishing)
Use at your own discretion. This template is a convenience. You are responsible for the shipping policy you publish and for all communication with your own customers. Branvas is not responsible for any claim, dispute, or liability arising from your use of this template.
Never expose Branvas. Do not mention Branvas by name, do not name carriers, and do not publish a warehouse or return address. Use your own business address in Shopify's store address and origin fields; those describe your business, not the facility your orders ship from. If you sell on TikTok Shop, the same rule applies to its warehouse and return address fields.
Never promise more than Branvas commits to. The delivery ranges, the processing time, DDP, the 10-day claim window, and the lost-package windows above are all at or inside Branvas's published commitments. Anything more generous is your own cost.
Address failures are never covered. Wrong address, missing phone number, inaccessible location, refused or unclaimed packages: Branvas does not replace or credit any of these, so the policy must not either.
Match the shipping-cost option to your Branvas setting. If your policy says free shipping but your store charges $8.99 at checkout, you will get chargebacks.
Do not claim domestic shipping or express delivery. Orders route through international fulfillment centers and ship on a single service level.
Make the phone number field required in Shopify checkout rather than relying on this text.
Re-read this policy whenever you change your Branvas shipping setting or add a new market.