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Can I cancel an order? Can my customer?

Sample orders can be canceled before processing starts; paid customer orders cannot be canceled.

Sample orders: yes, as long as processing hasn't started. Once in production or packing, cancellation may not be possible; contact us quickly if unsure of the status.

Customer orders: once you pay for the order in Branvas it enters the processing workflow and cannot be canceled. If your customer wants to cancel, coordinate with them before you fulfill the order in Branvas.

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