If you're a Growth, Scale, or VIP member placing your first branded order, you'll notice it takes a bit longer than our standard shipping timeframe. Here's why - and what to expect going forward.
Why the delay?
Your first order requires an additional 3-5 business days beyond our standard fulfillment time. This extra time is needed to create your custom branded materials from scratch.
Here's what we're producing specifically for your brand:
Custom outer boxes with your logo
Branded jewelry boxes
Quality control and approval of all branded materials
This is a one-time setup process. We're essentially creating your brand's entire physical identity and ensuring everything looks perfect before it reaches your customers (or you).
What's the total timeline for my first order?
Here's the complete breakdown:
For your first branded order:
3-5 business days: Branded materials production
24-48 hours: Order processing and packaging
3-12 business days: Shipping (varies by destination)
Example timeline to the United States:
Production: 3-5 days
Processing: 1-2 days
Shipping: 5-8 days
Total: 9-15 business days from order placement
Will all my orders take this long?
No! This delay only affects your first order.
Once your branded materials are produced and approved, they're stored in our warehouse and ready to use. All future orders - both your sample orders and your customers' orders - will ship according to our standard timeline:
24-48 hours: Processing and packaging
3-12 business days: Shipping (destination-dependent)
How can I track my order status?
You can monitor your order's progress in your Branvas dashboard:
Log in to your Branvas account
Navigate to Customer Orders (for customer orders) or Sample Orders (for samples)
Check the status and tracking information.
Note: Your tracking number will sync automatically to your Shopify store once the order ships. It may take 2-3 business days after shipment for the carrier to scan and update tracking information in their system.
Can I see what my packaging looks like before it ships?
You can also preview how your logo will look on packaging mockups in the "My Brand" section of your Branvas dashboard.
Or you may refer to this article to see what's included in your branded packaging.
What if I'm in a rush?
We understand you might need products quickly, especially if you're:
Launching a marketing campaign
Fulfilling a time-sensitive customer order
Sending samples to influencers or press
If you're working against a tight deadline, please contact our support team as soon as possible at [email protected]. While we can't eliminate the production time entirely, we'll do our best to expedite your order and keep you informed every step of the way.
Pro tip: Plan ahead for your launch
To avoid delays when you start selling:
Place a sample order first with your branding before you launch your store
Wait for it to arrive so your branded materials are already produced and in our system
Launch your store knowing all future customer orders will ship at standard speed (24-48 hours + shipping)
This way, your first customer order won't face production delays, and you'll have samples on hand to create marketing content and evaluate quality.