Use your own business details in any store or sales channel field that asks for a warehouse, origin, or return address. Branvas does not issue sellers a warehouse address to publish.
Why there is no Branvas address to enter
Branvas is a white-label (branded) dropshipping provider. Our details are not meant to appear anywhere in your customer-facing experience — not in your store settings, not on your packaging, and not on the shipping or return label. Do not enter a Branvas company address in these fields.
What to enter instead
Put your own business or mailing address in your store's address, origin, and return address fields.
These fields describe your business, not our facilities, so you can use whichever of your own addresses you prefer.
In customer-facing contact fields, use your own branded support email. Do not put [email protected] on your storefront — that address is for you to reach us, not for your customers.
Returns are not sent to your address
When a customer needs to return an item, Branvas issues a return address based on that customer's own location. So:
Items are not shipped back to you.
Branvas's company information does not appear on the return label.
TikTok Shop
TikTok Shop asks for a warehouse and return address during setup, and the same rule applies: use your own details.
Our recommendation is to use TikTok as a marketing and traffic channel — posting content, going live — and send customers to your Shopify store to buy. There, Branvas fulfills as normal and you avoid TikTok's commissions.
If a field still blocks you
Some sales channels validate the address, postal code, or region you enter against their own rules. If a field will not accept your details, email [email protected] with a screenshot and we will advise.