What do I do if I receive a damaged or defective item?

We stand behind the quality of our jewelry and packaging. If something arrives damaged or defective, we'll make it right.

Please report the issue to our support team within 7 days of receiving the order. Include:

1. Your order number

2. Clear photos of the damaged or defective item(s)

3. A brief description of the issue

Once we review your report, we'll arrange either a replacement shipment or a refund - whichever you prefer. We aim to resolve all quality issues as quickly as possible.

Please note: the 7-day reporting window starts from the date you (or your customer) receive the package, not the order date.