If products you published from Branvas are missing from your Shopify store — or were there and vanished — work through these three causes in order. The first one accounts for most cases.
1. Your free trial ended and you are not on a paid plan
When a free trial ends without moving onto a paid membership, every product you published is automatically unpublished. In your store the listings look like they have disappeared.
Your product selections are not lost — they are still saved in your account. To restore them:
Upgrade to a paid plan (Growth, Scale or VIP).
Go to My Products.
Toggle Publish to Store back on.
If you are already on a paid plan, this is not your cause — move to step 2.
2. Your store is not connected
If Branvas shows the products as published but Shopify does not show them at all, check the connection.
Go to Connect Store.
Confirm your store shows a green connected status. Without an active connection, nothing syncs across.
Reconnect if needed, then re-publish by toggling Publish to Store off and back on.
Still missing?
If the products are published, the plan is active, and the store shows connected, contact support at [email protected] with the product names. Include a screenshot of the product in My Products so the team can check your account directly.
One thing worth ruling out separately: if the products exist in Shopify but customers cannot see your store at all, the problem is storefront visibility on the Shopify side (a password-protected or unpublished store), not syncing.